Everything people ask us before buying. If your question isn't here, email us at krylox.studio@gmail.com — we reply within 24 working hours.
Delivery and access
How do I receive my guide after buying?
Immediately, by email. As soon as payment goes through, you get a message with your download link. There's nothing to wait for and nothing to ship: our guides are digital files.
I haven't received anything — what now?
In order: check your spam folder and the "Promotions" tab, then check the email address you entered at checkout (one typo is enough). If it's still nowhere, email us at krylox.studio@gmail.com with your order number and we'll resend the link manually.
How long do I have access to the file?
The guide is yours. Once downloaded, it's yours permanently — no subscription, no expiry date. We recommend saving it to your device or cloud storage as soon as it arrives.
Are there shipping costs?
No. Nothing is shipped physically, so no delivery charge applies, wherever you are.
Format and compatibility
What format are the guides in?
PDF. It's the most universal format: it opens on virtually any device without special software.
What devices can I read them on?
Phone, tablet, computer, e-reader. On iPhone and iPad the PDF opens in Files or Books; on Android, in Google Drive or any PDF reader.
Can I print it?
Yes, as often as you like, for personal use. Several guides include worksheets, planners and checklists that are far more useful stuck on a wall than read on a screen.
Can I share it with my family?
Within your household, of course. Reselling or publicly distributing the file isn't permitted — that's what allows us to keep producing these guides.
Languages
What languages are the guides available in?
Most of our guides exist in English, French, German, German (Switzerland), Japanese and Hindi. You choose your version on the product page, before adding to cart.
I picked the wrong language — what happens?
Email us and we'll send you the right version, free of charge.
Payment
Is payment secure?
Yes. Payment is handled by Shopify Payments in an encrypted environment. We never have access to your card details — they don't pass through our store.
What payment methods do you accept?
Visa, Mastercard and American Express, as well as Apple Pay, Shop Pay, PayPal and Klarna.
Do I need to create an account?
No. You can check out as a guest. An account simply makes it easier to find past orders.
Do prices include tax?
Yes, displayed prices include tax. Depending on your country, the final amount may vary slightly at checkout according to the applicable rate.
Refunds
Can I get a refund?
Yes. If a guide gives you nothing, email us within 14 days of purchase at krylox.studio@gmail.com. We'll refund you without asking you to justify it.
Why offer this when the law doesn't require it on digital goods?
Because downloading digital content does remove your statutory right of withdrawal, once you've agreed to that at checkout. We'd rather go further: if the content doesn't deliver what it promised, there's no reason for you to pay for it.
What's in the guides
Are these guides suitable for beginners?
Yes. Each guide assumes you're new to the subject and gets to the point: a method, the steps, and enough to act straight away.
Do you promise results?
No — and we're wary of anyone who does. Our guides give you a method and an order of steps. The outcome depends on your situation and what you do with it. None of our content constitutes personalised medical, legal or financial advice.
Are the guides updated?
We revise our content when the subject calls for it. If a major update lands shortly after your purchase, email us and we'll send you the new version.
Contact us
A question that isn't here? Email krylox.studio@gmail.com. We reply within 24 working hours, and a person replies — not a script.
